Date of Award
Sociology and Anthropology
The purpose of this study was to use the concept of the patient-centered medical home (PCMH) model and the case of the community health center (CHC) to explore social interaction and trust between patients and medical providers. While the PCMH model is being championed as revolutionizing and improving healthcare delivery, little evidence has yet to support the formation of basic social and health mechanisms, such as trust, that would result in positive health outcomes. The model's guidelines focus more on healthcare organization and information technology than developing interpersonal relationships and adapting services to meet the specific needs of diverse populations. Utilizing participant observation and informal interviews, qualitative evidence suggests that context-specific details may have more impact on healthcare delivery than methods currently addressed in the PCMH guidelines themselves.
Willoughby, Emma L., "Can We Institute Medical Trust? An exploratory case study of patient-staff relations at a community health center in the Mississippi Delta" (2014). Honors Theses. 319.