Honors Theses

Date of Award

Spring 5-6-2022

Document Type

Undergraduate Thesis

Department

Integrated Marketing Communication

First Advisor

Graham Bodie

Second Advisor

Carrie McCormick

Third Advisor

Charles Mitchell

Relational Format

Dissertation/Thesis

Abstract

The following investigation attempts to explore the communication dynamics between law firms and their clients. As shown in this research, clients tend to make note of poor communication skills, specifically listening skills, when they interact with attorneys. In an attempt to appeal to clients who have had negative interactions in respect to listening, several law firms across the country are utilizing branding that stresses their strengths in listening (what I term listening specific branding). In the investigation to come, three law firms are analyzed that utilize this type of branding. Additionally, three law firms that specialize in similar areas of the law in the same city were found and analyzed as comparisions to those using listening specific branding. Client testimonials posted to the respective firm’s websites, as well as unfiltered reviews from Google Reviews, were used to investigate the effectiveness of the branding in influencing clients perceptions of their experience in relation to communication/ listening. Although I am unable to make causal claims from these data, the research does highlight communication problems with attorneys and the potential advantage branding could serve to improve upon this problem.

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.