Honors Theses

Date of Award

Spring 5-11-2023

Document Type

Undergraduate Thesis


Pharmacy Administration

First Advisor

Erin Holmes

Second Advisor

Meagen Rosenthal

Third Advisor

Marie Barnard

Relational Format



Long lines at the pharmacy can frustrate patients. Consequently, patients becoming frustrated can add stress to an already overworked pharmacy. Without knowing what patients understand about the often complicated prescription filling process at community pharmacies, it can be difficult for pharmacists and pharmacy technicians to communicate the reason behind any delays in patients receiving their medication. To learn what patients understand about the prescription filling process, fifteen interviews were conducted over the phone after mailing recruitment flyers to members of a diabetes research collaborative in North Mississippi. The interviews revealed that while patients have a positive relationship with their pharmacists, they often do not understand what their pharmacists are actually doing, nor have they ever really thought about it. More studies could be done in the future to see if patients having a better understanding of the prescription filling process mitigates their frustration when visiting a community pharmacy.

Creative Commons License

Creative Commons Attribution-No Derivative Works 4.0 International License
This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 International License.



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