Is My Prescription Ready Yet? A Qualitative Examination of Patients' Understanding of the Prescription Filling Process in Community Pharmacies
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Long lines at the pharmacy can frustrate patients. Consequently, patients becoming frustrated can add stress to an already overworked pharmacy. Without knowing what patients understand about the often complicated prescription filling process at community pharmacies, it can be difficult for pharmacists and pharmacy technicians to communicate the reason behind any delays in patients receiving their medication. To learn what patients understand about the prescription filling process, fifteen interviews were conducted over the phone after mailing recruitment flyers to members of a diabetes research collaborative in North Mississippi. The interviews revealed that while patients have a positive relationship with their pharmacists, they often do not understand what their pharmacists are actually doing, nor have they ever really thought about it. More studies could be done in the future to see if patients having a better understanding of the prescription filling process mitigates their frustration when visiting a community pharmacy.
Sallee, Maria, "Is My Prescription Ready Yet? A Qualitative Examination of Patients' Understanding of the Prescription Filling Process in Community Pharmacies" (2023). Honors Theses. 2804.
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