Document Type
Article
Publication Date
6-17-2026
Abstract
OXFORD, Miss. – Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study.
Relational Format
Newsletter
Recommended Citation
Turnage, Clara, "Is the Customer Always Right? Study Finds Rude Customers Hurt Business" (2026). University of Mississippi News. 13460.
https://egrove.olemiss.edu/umnews/13460
Accessibility Status
Searchable text
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