Date of Award
1-1-2023
Document Type
Dissertation
Degree Name
Ph.D. in Business Administration
First Advisor
Hyun-Woo Joung
Second Advisor
Teresa Carithers
Third Advisor
Eun-Kyong Choi
Relational Format
dissertation/thesis
Abstract
This two-part dissertation delves into the intertwined precursors of successful aging and turnover intent in the hospitality sector. The first part applies a structural equation model to examine the link between perceived narcissistic leadership, successful aging, and turnover intentions. The author posits that work engagement, employee cynicism, and emotional fatigue are the mechanisms through which perceived narcissistic leadership affects successful aging and turnover intent. The findings affirm these conjectures, revealing that narcissistic leadership serves as a predictor of successful aging and turnover intent.
The second manuscript probes further into the antecedents of successful aging, evaluating a theoretical model in which the author proposes that emotional labor strategies are indirectly associated with successful aging and turnover intention. Specifically, the study insists that employee resilience, job satisfaction, and emotional labor are the channels through which emotional labor strategies influence successful aging and turnover intention among older employees. The results of a structural equation model disclose that surface acting, due to its associations with employee resilience, emotional exhaustion, and job satisfaction, is a distal predictor of successful aging and turnover intent. However, while deep acting was associated with job satisfaction and employee resilience, there was no support for its impact on successful aging and turnover intention.
Taken together, the manuscripts offer an encompassing perspective on the successful aging phenomenon within the hospitality work environment. They illuminate the influence of psychosocial elements on occupational longevity, thereby holding substantial theoretical, practical, and policy significance. The studies also set the stage for future inquiries into the notion of successful aging at work, a topic of high relevance considering the anticipated workplace demographic shift.
The dissertation is structured into five chapters. The first chapter presents the topic, provides context, and justifies the research. The second chapter assesses the existing literature and pinpoints the research gaps that this study seeks to bridge. The ensuing chapters detail the manuscripts, including their research methodology, data collection, and analysis. The concluding chapter integrates the principal findings and proposes directions for future research. Altogether, this dissertation enriches the hospitality literature by underlining the impact of psychosocial factors on the successful aging of older workers, a group whose services the industry will increasingly depend on.
Recommended Citation
Jongile, Thamsanqa, "Successful Aging and Turnover Intention Among Older Hospitality Frontline Employees" (2023). Electronic Theses and Dissertations. 2754.
https://egrove.olemiss.edu/etd/2754